Yesterday I suggested that a lot of process improvement is trying to eliminate the overlap between roles. For example, when people talk about making job descriptions “better”, that is often what they mean.
Each team draws back, clearly defines themselves and what services they offer.
Here’s one example of what that might look like:
… So, who’s doing the work in the middle? (No one)
What does this mean on projects? (Things fall through the cracks)
Can we really call that ‘improvement’?