Last time I introduced the Malcolm Baldridge Quality Award, and my doubts about it.
I wrote a serious, detailed response that I will post tomorrow. In the mean time, though, I would like to give the five-minute version. It goes something like this:
I have a number of concerns about the Baldridge award, but chief among them is the worldview it seems to be advancing: One in which the ideal business has a defined process and can be managed ‘by the numbers.’
In my experience, this kind of business is *both* especially vulnerable to black swan problems, but also vulnerable to disruptive innovations. It pursues a form of maturity that I do not agree with.
I’ll debate the details tomorrow – for now, Barry Schwartz’s presentation “Practical Wisdom” says it all for me:
For the record: I’m with Barry.